Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Decormaho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://decormaho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@decormaho.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@decormaho.com
US Dollar ($)
Product as described, like very beautiful yet not tested but looks very tough. Took longer than due to see because of covids19. Very considerate
The sarténes well, I had trouble with the delivery and I gave them for lost, I recommend
Very fast shipping (just one day!). The handle is removed and put very easily. It works perfect in induction and is easily cleaned.
Fast delivery, came without damage, everyone is satisfied. Recommend.
Very good material and recommend store!!
Very light and good size! Just like the ad. The cable is the only problem. But the amount is okay. Still not used.
Pans that then you just have to put the screw that holds the handle with the iron. For reasons in package space, sarten is not mounted. We avoid it so it can be broken on the journey. Two practical pans that adeas does not stick the food. I usually let the sarten cool before I wash them. The teflon stops being effective if it doesn't. Greetings.
The first ordered myself, and the second mother! Very satisfied with what does not burn or what does not stick!!! This offer and this store recommend!!!
Good pans, completely conform to the description of the store. I am very glad to this purchase, light, do not need a lot of oil, cook one pleasure. The scales were tracked on the track number, came for 3 weeks to the Mail, were well packed. bought for 1932r. Sent immediately, thank the seller. Store recommend.
Delivery to Ryazan 20 days. Everything matches the description.
I liked the pans, especially since I took both with a huge discount on sale. When frying to them, nothing does not burn. On large it is convenient to fry potatoes, chicken, omelette. On the little egg, pancakes. For potatoes, I almost do not use oil, a very small drop of ice, in the process of frying it itself is evenly distributed over potatoes. Wash very easily.
1 of total 8 frying pans came bent/damaged during transit, but giving 5 stars as quality is good and store agreed to refund half price of one set without any issues.
Perfect came in good condition, I just had to screw the handle, I still have to try them. The perfect and well-wrapped packaging so you can't get hit. I'll write something else when I try it.
The parcel came quickly enough in two weeks. Packed reliably, received without damage. the frying pan is light, until it was used in the case.
I am very happy with the quality of cookware. Recommend to everyone.
Great.
Well packed, with a view decent, washed and prepared dinner, the paint did not tear off, the bottom did not burn, everything is fine, fast delivery))
All right according to description and shipping very fast. There's no proof.
OK